Video HELP

Have a question or need help?

You've reached our Frequently Asked Questions page.
Our Customer Care team is happy to help and we do our best to make sure you receive a prompt reply
(normally within 24 hours) – we currently work Mon-Fri from 8am-4pm MST, and frequently check requests on Sat-Sun.
Our team celebrates the holidays with our lovely families, and will not be checking requests on Thanksgiving, Christmas, New Years
and other major US holidays.

If you cannot find an answer to your question, please drop our Customer Care team an email by using the contact form at the
right hand bottom of any page.

• Please note that the HELP Videos below are best viewed on a desktop or tablet.